Troubleshooting: PC Link can't contact the ZenFone
1. Run PC Link inward your laptop
Please run PC Link inward the master copy desktop. Right now, it is non supported to run PC Link inward the extended desktop.
2. Remove the other Android device.
Please brand certain the laptop is exclusively connected alongside ane Android device.
If the laptop is connected alongside to a greater extent than than ane Android device, delight take the other Android devices.
3. Make certain PC Link has been installed inward the laptop
Please brand certain the laptop has installed PC Link.
You tin post away download PC Link from the link below.
http://pclink.asus.com
4. Check the Android driver
You tin post away discovery the driver installation condition from the path below.【Start】 -> 【Control Panel】 -> 【Device Manager】
- If the Android driver is installed successful, y'all tin post away discovery the device data as motion painting 1.
- If the Android driver isn’t installed successful, y'all can’t discovery the device data every bit motion painting 2.
To reinstall the Android driver, delight follow the steps below.
1. Run PC Link inward the laptop.
2. Unplug as well as plug the USB cable which is connected betwixt the Phone as well as laptop.
3. The laptop shall install the Android driver automatically.
4. Once the Android driver is installed successful, y'all shall encounter the device data every bit motion painting 1.
Picture 1 Android driver is installed successful
Picture 2 Android driver isn’t installed successful
5. Allow USB debugging
a. Run PC Link inward the Phone.
b. Connect the Phone as well as the laptop via an USB cable.
c. You tin post away commencement to synchronize the telephone as well as the laptop past times clicking “Connect”.
d. Check [Always let from this computer] as well as tap [OK]
Picture3 Always let from this computer.
6. Remove the 3rd political party synchronization application
If your laptop has installed about other 3rd political party application which is able to synchronize the phone, it is recommended to uninstall this 3rd party
application. The 3rd political party application could live on the argue that causing PC Link run abnormal.
This data may non suitable for all the products from the same category/series. Some of the hide shots as well as operations could live on dissimilar from the software versions.
